Upfirst

Prefer an 800 number for your business? No problem, we can help.

Can I get a toll-free number with Upfirst?

Picked the wrong area code during sign up? Don't panic, we can swap your number to a different one.

How can I change my number to a different area code?

I haven't started forwarding calls to Upfirst. Why did I receive a call?

How to customize the speed of the AI's voice

Can I change how fast or slow my AI receptionist speaks?

Yes. Upfirst supports a wide range of voices and accents, so you can choose the one that feels most natural for your callers.

Does Upfirst offer voices with local accents?

All voices can speak multiple languages, but some produce more natural pronunciation in certain languages than others.

What is the best voice for my language?

Explains why call recording is essential for features like transcription, AI summaries, legal compliance, and storage practices.

Call recording: what you need to know

Learn how to archive calls to keep your workspace organized, view or unarchive them later, and request permanent deletion when needed.

Can I archive or delete calls?

Train your virtual receptionist to be the perfect fit for your business. Give it context about your business and specific instructions on how to handle calls.

Customizing your virtual receptionist with knowledge

Yes — you can download any call recording from your Upfirst dashboard.

Can I download my call recordings?

How can I reduce the number of hang ups?

Export your call log as an XLSX file to analyze your data, create custom reports, or keep records outside of Upfirst.

How to download your call history

Learn how to set up your AI receptionist to dial numbers during calls—useful for accepting forwarded calls, collect calls, or unlocking building doors.

How to enable DTMF tones so your receptionist can press digits during calls

Learn how to add Upfirst to your phone's home screen so you can use it as an app.

How to add Upfirst to your phone's home screen as a mobile app

Wondering what the numbers on your analytics dashboard represent? Let us explain.

Understanding your analytics dashboard

How can I adjust the way my agent pronounces words?

Felix Dubinsky

Alfredo Salkeld

Nick Lau

Other questions

Find answers and get help from Intercom Support and Community Experts

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