Upfirst

Prefer an 800 number for your business? No problem, we can help.

Can I get a toll-free number with Upfirst?

Picked the wrong area code during sign up? Don't panic, we can swap your number to a different one.

How can I change my number to a different area code?

I haven't started forwarding calls to Upfirst. Why did I receive a call?

How to customize the speed of the AI's voice

Can I change how fast or slow my AI receptionist speaks?

Yes. Upfirst supports a wide range of voices and accents, so you can choose the one that feels most natural for your callers.

Does Upfirst offer voices with local accents?

All voices can speak multiple languages, but some produce more natural pronunciation in certain languages than others.

What is the best voice for my language?

Explains why call recording is essential for features like transcription, AI summaries, legal compliance, and storage practices.

Call recording: what you need to know

Learn how to archive calls to keep your workspace organized, view or unarchive them later, and request permanent deletion when needed.

Can I archive or delete calls?

Add instructions and information to your Training section to customize how your receptionist handles every call.

Customizing your virtual receptionist with training

Yes — you can download any call recording from your Upfirst dashboard.

Can I download my call recordings?

How can I reduce the number of hang ups?

Export your call log as an XLSX file to analyze your data, create custom reports, or keep records outside of Upfirst.

How to download your call history

Learn how to set up your AI receptionist to dial numbers during calls—useful for accepting forwarded calls, collect calls, or unlocking building doors.

How to enable DTMF tones so your receptionist can press digits during calls

Learn how to add Upfirst to your phone's home screen so you can use it as an app.

How to add Upfirst to your phone's home screen as a mobile app

Wondering what the numbers on your analytics dashboard represent? Let us explain.

Understanding your analytics dashboard

How can I adjust the way my agent pronounces words?

Can I give my callers options to "press 1 for sales, press 2 to speak to an agent"?

Leave notes on calls to track follow-ups, mark callbacks, and keep your team on the same page.

How to add comments to your calls

A list of the most common reasons why your receptionist might not be responding to you when you're talking to it on test calls.

Why isn't my receptionist responding when I'm talking?

Use conditional call forwarding or whitelist contacts so specific callers bypass your AI receptionist and reach you directly.

How Do I Have Certain Contacts Bypass My Receptionist and Ring Me Directly?

This article explains whether callers will recognize that they are speaking to AI.

Will my callers know that they are speaking to AI?

The amount of phone numbers that you can forward TO your receptionist

Is there a limit to how many numbers I can forward to our receptionist?

Felix Dubinsky

Alfredo Salkeld

Nick Lau

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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