Upfirst doesn't include the feature for callers to press a button to choose menu options. Instead, you can give your callers options conversationally, and they can reply back vocally what they are looking for or need help with.
There's a few ways that you can do this. Most users will customize the greeting message to give options upfront.
Here are a few examples:
"Hi, thanks for calling ABC Company. Are you looking for help with sales, billing, or something else?"
"Hi, thanks for calling ABC Company. I'm Jessica, the virtual receptionist. I can help schedule an appointment or take a message and send it directly to our team. How can I help you today?"
Now, we have the options set up. What happens next? That depends on how you want the call handled.
You can:
Transfer the call to a certain person or department
Take a general message by adding instructions in the knowledge base or ask questions
Connect your Google or Outlook calendar to schedule appointments
Use the send text messages feature to send callers a text to book an appointment or provide more information
Add FAQs to the knowledge base to provide callers information depending on the option they chose