Upfirst Pricing FAQs

We offer three main plans: Starter, Premium, and Pro—plus custom Enterprise options for high-volume businesses.

All plans include all available features that Upfirst has to offer:

There is no need to pay extra for add-ons.

The main difference between each plan is the number of included calls: Starter (30 calls per month), Premium (90 calls per month), and Pro (300 calls per month).

Yes. We offer a 14-day free trial so you can test the service risk-free—no credit card required when you sign up.

The additional per-call cost depends on the plan that you choose.

Yes. Spam calls, robocalls, and ultra-short calls under 15 seconds are not counted toward your monthly limit.

No—these are excluded so you only pay for real conversations.

Every plan includes:

Yes—24/7 coverage is included in every plan.

Yes. Our AI receptionists can handle English, Spanish, French, Portuguese, and over 90 additional languages.

Yes. You receive a full call summary and recording with every call, along with transcripts you can review anytime.

Yes. We can route calls or send messages to the right person in your team automatically. You also have the ability to set up multiple different call transfer rules for different phone lines.

No, but it is on our roadmap. For now, our AI receptionist can only send one-way text messages to clients when needed and according to your rules. (e.g. "If a caller is interested in booking an appointment" or "If a caller needs directions to our office.")

This feature is very useful for sending things like booking or scheduling links, sending callers other information such as pricing, or other links to your website.

Absolutely. With Zapier, you can connect Upfirst to 5,000+ apps like CRMs, calendars, and project tools.

At the moment, users only get one agent per account. You can still create another agent by signing up for another account.

Setup takes just a few minutes, depending on how detailed your call flows are.

Here is the setup process:

The Upfirst team is always around to help with the setup process, so you can get up and running fast for what you need.

You can keep your existing number for your business—just set up call forwarding to your Upfirst number.

No, it’s like a subscription—you can cancel your plan at any time. All plans are month-to-month, unless you choose to pay annually for a discount.

Yes. You can cancel your plan at any time without penalties.

The Enterprise plan is for businesses with high call volumes beyond 300 calls per month, or for custom needs. Pricing is tailored based on your requirements.

Reach out to the Upfirst team anytime if you think you need an Enterprise plan.

Yes—we can create a plan with the exact call volume for your business needs.

Yes—our friendly team will help you get set up and ensure your greeting and workflows are ready to go. Just reach out to support at any time.

We provide support via email, live chat, phone, or video call.

Calls from known spam numbers, robocalls, or unsolicited sales pitches are filtered out and not billed.

No—calls under 15 seconds are considered too short to be meaningful and are excluded from your monthly call quota.

Call summaries are sent via email and/or SMS (you can turn on both), and you can also view them in your dashboard.

Yes, with most CRM or other tools via Zapier—you can connect Upfirst to your CRM, calendar, or ticketing system to sync call data instantly with Zapier.

In-house receptionists can cost businesses up to $37,000/year on average. That’s just salary and excludes things like benefits. Upfirst plans start at just $24.95/mo, and can save businesses thousands of dollars per month on call answering.

Yes, you can upgrade plans anytime or move to an Enterprise plan for custom call allowances.