How can I reduce the number of hang ups?

If you’re seeing a high percentage of hang ups, you’re not alone. There are a few common reasons this happens—and several simple tweaks that can help.

In Upfirst, a call is treated as a hang up when:

👉 You’re not billed for hang ups. These calls are free.
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Some portion of hang ups will always be wrong numbers or dialer bots, and there isn’t much to fix there. But if you’re seeing more hang ups than you’d like from real customers, try the ideas below.

If the greeting is long or feels scripted, some callers will hang up before they hear how you can help.
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Consider a shorter, clearer greeting. For example:
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“Thanks for calling ABC Company. I’m the team’s AI assistant. I can answer questions and schedule appointments. How can I help you today?”
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This gives callers context quickly and reassures them they’re in the right place.

Some callers still expect old-school phone trees that don’t understand natural speech. They might not realize they can just talk.

Use your greeting to set expectations:

When callers know what’s possible, they’re more likely to stay on the line.

The voice you choose matters. Some voices sound more natural or more familiar to your callers.

You can experiment with:

If you serve a specific region or community, a voice that “sounds like home” can build trust quickly.

AI phone agents are still new for many people. Some callers will hang up the first time simply because they’re unsure what to expect.
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Over time, as your regular customers learn that:

…hang ups often decrease naturally.