When using our AI-powered answering service, call recording is an essential feature that enables advanced functionality like transcription, AI-generated summaries, and analytics. Below, we outline why call recording is important, the legal responsibilities involved, and how to ensure compliance.
Why call recorded?
Recording and transcribing calls allows our service to:
Provide accurate summaries and insights to help manage your business.
Enhance AI functionality, such as keyword extraction and analytics.
Improve service quality through training and troubleshooting.
Call recording is a mandatory feature of our service, as it is required for enabling these functionalities. You cannot use the service without agreeing to call recording.
Legal considerations
Call recording is subject to both federal and state laws:
Federal Law (U.S. – 18 U.S.C. § 2510, et seq.):
Requires at least one party on the call to consent to the recording (this can be you).
State Laws:
Some states, like California and Florida, require all-party consent, meaning everyone on the call must be informed and agree to the recording.
It is your responsibility to be familiar with and comply with the call-recording laws in your jurisdiction.
Custom greeting requirements
To comply with these laws, your custom call greeting must include a disclosure such as:
"This call is being recorded."
This ensures all participants are informed before the conversation begins. Failure to provide this notification may lead to legal liability.
Your responsibilities
By using our service, you:
Acknowledge that calls are recorded and transcribed.
Agree to notify callers of the recording through your custom greeting .
Assume liability for ensuring compliance with call-recording laws in your area.
Understand that you may request the deletion of specific call recordings upon request from call participants.
How we handle recordings:
Access: Recordings are accessible only through your logged-in account and are not shared without your authorization.
Security: We employ strict security measures to protect your recordings and any sensitive data they may contain.
Common questions
Q: What happens if I forget to include a recording notice in my custom greeting?
Not including a notice may violate call-recording laws, depending on your location. We strongly recommend adding a recording disclosure to your greeting immediately.
Q: Can I turn off call recording?
Call recording is a required feature to enable the AI functionalities, such as transcription and summaries, that make our service valuable. We’ve built the system around these features, so call recording cannot be disabled. If you have concerns, feel free to reach out to our support team to discuss how the feature benefits your experience.
Q: How can I ensure compliance with all-party consent laws?
Add a clear recording disclosure to your greeting and, if necessary, obtain verbal consent from all participants before proceeding with the call.
Q: Can recordings be deleted upon request?
Yes, we provide a process for deleting specific call recordings upon request from call participants. Contact our support team to initiate this process.
Need more help?
If you have additional questions about call recording or legal compliance, please contact our support team or consult legal counsel for guidance specific to your jurisdiction.