Upfirst

Train your virtual receptionist to be the perfect fit for your business. Give it context about your business and specific instructions on how to handle calls.

Customizing your virtual receptionist with knowledge

Get instant call summaries delivered straight to your inbox after each conversation

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Explains why call recording is essential for features like transcription, AI summaries, legal compliance, and storage practices.

Call recording: what you need to know

Learn how to customize the information that your virtual receptionist collects from callers

How to use the "ask questions" feature

How to use the "send texts" feature

How to set up call transfers with Upfirst

How to customize your AI receptionist with the Knowledge Base

Gene Sigalov

Felix Dubinsky

Santiago Garcia

Getting started

Find answers and get help from Intercom Support and Community Experts

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