Responsiveness controls how quickly your receptionist decides a caller has finished speaking and replies.
Your receptionist listens to what a caller is actually saying, not just when they go quiet, so it can tell the difference between a real pause and a finished thought.
Responsiveness tunes how patient it is before it jumps in.
Where to find it
Go to Agent > Agent Settings in the left-hand menu and find Responsiveness. Pick a setting, then click Save settings at the bottom of the page.
The four settings
Auto (recommended). A balanced default that works well for most businesses. Start here.
Low. Your receptionist waits a little longer before replying. This is best when callers often pause, think mid-sentence, or read out long details like addresses, order numbers, or spellings. You get fewer interruptions, with slightly longer pauses before the receptionist responds.
Medium. A middle ground between Low and High.
High. Your receptionist replies faster, so conversations feel snappier. This is best if your receptionist feels slow to jump in. The tradeoff is that it may occasionally start talking before a caller who pauses a lot has finished.
How to choose the right setting
Most businesses can leave this on Auto. If you want to fine-tune it, use these as a guide:
If your receptionist talks over callers or cuts them off, move toward Low.
If your receptionist feels slow to respond or leaves long pauses, move toward High.
After you change the setting, place a few test calls and listen back to the recordings. That's the fastest way to find what feels right for your callers.
Things to know
Responsiveness changes how quickly your receptionist starts talking. It does not change how fast it speaks. To adjust speaking speed, see Can I change how fast or slow my AI receptionist speaks?