When someone texts your Upfirst number, the message shows up in your Upfirst inbox. You can read it and reply right from your dashboard, so you can keep the conversation going without switching apps.
How to reply to a text
1. Go to Inbox
Click Inbox on the left sidebar.
2. Switch to Chats
At the top of the list, use the toggle to switch from Calls to Chats. You'll see your text conversations, newest first. The agent name on each conversation shows which of your Upfirst numbers it came in on.
3. Open a conversation and reply
Click a conversation to see the full thread. Type your message and send it. Your replies show up in the thread.
Things to know
The customer has to reach out first. You can text anyone who has already called or texted your Upfirst number. You can't start a new text conversation with someone who hasn't contacted you.
Texting only works on your Upfirst number. Replies go out from the Upfirst number of the agent the person contacted.
Texts to your other numbers don't come to Upfirst. If you forward calls to Upfirst from another number, like your main business line, only the calls are forwarded. Texts sent to that other number stay with that phone provider, and Upfirst can't see or reply to them.
Coming soon
Your AI receptionist will soon be able to reply to texts for you automatically.