Sometimes words are pronounced differently than they're spelled. If your agent mispronounces your business name, a person's name, or any other word, here are a few fixes.

Each voice handles pronunciation slightly differently. Go to Agents > General, pick another Voice, and click Play voice. Another voice may say the word correctly out of the box.

This is the most reliable method. Replace the word with a phonetic spelling everywhere in your training. For example, if "Angelica" should be pronounced "An-heh-lica," write it as "Anhelica" everywhere it appears.

If you'd rather not rewrite it everywhere, add a training entry with a specific instruction. Go to Agents > Training, click Add training, and choose Write your own. For example: Always pronounce Oberlin as "OH-ber-lin." If a caller asks how to spell it, spell it O-B-E-R-L-I-N, but always use the OH-ber-lin pronunciation when speaking.