You can keep your call list tidy by archiving calls, and you can request permanent deletion when needed.
Archiving calls
Archiving is a good option when you've already reviewed a call and don't need it in your main view anymore. Archiving:
Hides the call from your call list
Keeps the recording and transcript
Can be undone at any time
How to archive a call
Go to Inbox and switch to Calls. Click the archive icon at the right of the call.
Or open the call, click the three-dot menu at the top right, and click Archive.
How to view archived calls
In Inbox > Calls, click Filter and check Archived.
How to unarchive a call
Filter to Archived, then click the unarchive icon at the right of the call. You can also open the call and choose Unarchive from the three-dot menu. The call moves back into your main list.
Deleting calls
Archiving does not delete calls. If you need a call removed for good, including its recording and transcript, our team can do that for you.
How to request permanent deletion
Email [email protected].
Include a link to the call you want deleted.
Once deleted, the call and its data can't be recovered.




