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Can I archive or delete calls?

Learn how to archive calls to keep your workspace organized, view or unarchive them later, and request permanent deletion when needed.

Written by Alfredo Salkeld

You can keep your call list tidy by archiving calls, and you can request permanent deletion when needed.

Archiving calls

Archiving is a good option when you've already reviewed a call and don't need it in your main view anymore. Archiving:

  • Hides the call from your call list

  • Keeps the recording and transcript

  • Can be undone at any time

How to archive a call

Go to Inbox and switch to Calls. Click the archive icon at the right of the call.

The Archive icon at the end of a call in the call list

Or open the call, click the three-dot menu at the top right, and click Archive.

The three-dot menu on an open call with Archive highlighted

How to view archived calls

In Inbox > Calls, click Filter and check Archived.

The Filter menu with Archived highlighted

How to unarchive a call

Filter to Archived, then click the unarchive icon at the right of the call. You can also open the call and choose Unarchive from the three-dot menu. The call moves back into your main list.

The Unarchive icon on an archived call


Deleting calls

Archiving does not delete calls. If you need a call removed for good, including its recording and transcript, our team can do that for you.

How to request permanent deletion

  1. Include a link to the call you want deleted.

Once deleted, the call and its data can't be recovered.

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