Forwarding unanswered calls
If you want your Weave number to ring your team first but forward unanswered calls to Upfirst, follow these steps:
Open the Weave app on your computer or mobile device and log in as a Super Admin.
Click the Settings icon in the top-right corner and select Phone from the left-hand menu.
Under Main Line or a Department, choose the line you want to configure.
Go to Phone Hours & Call Routing and select the hours this rule should apply to (e.g., Open Hours).
Set your routing to a Call Group that includes the phones you want to ring first.
In the Fallback Options, enter your Upfirst number.
Save your changes.
Calls will now ring your team first, and if no one answers within the configured timeout period, they’ll automatically forward to your answering service.
Need to adjust the number of rings before forwarding?
The number of rings is determined by your Call Group’s timeout setting, which might not be something you can edit yourself. If you don’t see an option to adjust this, contact Weave Support at 1-888-579-5668. Have your main line phone number and admin email ready when you call.
Forwarding all calls during holidays or closures (Scheduled Call Forwarding Override)
If you want all calls to forward directly to Upfirst (without ringing your team first) — such as during a holiday — you can set up a Scheduled Call Forwarding Override:
In the Weave app, click Calls in the left navigation.
Scroll down and select Settings, then click Overrides in the Phone Settings section.
Click + Create Override.
Choose Override Type and select Forward Call.
Enter your Upfirst number
Optionally, set a Start and End Time so Weave knows when to enable and disable forwarding automatically.
Click Create Override.
When this override is active, a banner will appear at the top of the Weave app where you can easily manage or adjust the override if needed.
How to turn off call forwarding in Weave
To stop fallback forwarding, remove the fallback number from your call routing settings.
To disable a Scheduled Override, delete or turn off the override in the Overrides section of the app.